Community Service Aide II

  • Job Code: W2784
  • Pay Grade:WI
  • Pay Scale:$16.29-$29.36 Hourly; $33,883.20-$61,068.80 Annually
  • Exempt:No

Overview

Perform a variety of paraprofessional investigative support duties that promote efficient operations of the specific area, but do not require the direct involvement of a certified officer.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Provide miscellaneous investigative support services to law enforcement detectives within the assigned district/division.
  • Review, evaluate, and investigate reports and/or complaints in Versadex/RMS as assigned (e.g., missing children, missing adults, elders, fraud victims) to determine the next course of action which may include writing incident reports.
  • Utilize latent databases (e.g., Accurint, Coplink, Text Editor and Corrector (TECO) files, Florida Crime Information Center/National Crime Information Center (FCIC/NCIC), Florida Department of Law Enforcement (FDLE), Florida Safe Families Network (FSFN)), Inmate Call System, and/or social media in order to obtain information pertaining to investigations.
  • Communicate with external entities (e.g., local hospitals, mental health facilities, probation officers, other law enforcement agencies, financial and retail entities) to develop leads for further investigation.
  • Generate subpoena requests for records relative to active investigations; respond to court hearings and depositions.
  • Conduct neighborhood surveys and/or interviews with friends, family members, associates or complainants to develop leads; operate Sheriff Office vehicles in performance of official duties.
  • Prepare and maintain internal and external alerts to communicate information regarding investigations.
  • Respond to telephone inquiries.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of office policies and procedures.
  • Working knowledge of Florida state statutes and county ordinances.
  • Working knowledge of record keeping and general office procedures.
  • Some knowledge of the criminal justice system.
  • Ability to conduct effective interviews.
  • Ability to prepare and maintain logs, files, and reports.
  • Ability to properly answer and route telephone calls.
  • Ability to deal with the public in a tactful and courteous manner.
  • Ability to use a computer and related software.
  • Ability to safely operate a motor vehicle.
  • Ability and willingness to work day or night shifts or non-standard work hours/days.
  • Ability to work effectively with others.
  • Ability to communicate effectively, both orally and in writing.
  • Ability and willingness to work outdoors in a subtropical climate in adverse weather conditions.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Two years of experience in an investigative/law enforcement role.
OR
  • An associate's degree from an accredited institution of higher education.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.
  • A passing score on a data entry test at 70 gross keystrokes per minute with 90% accuracy or 20 net words per minute on a typing test.

Additional Job Requirements

  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 24 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a criminal background investigation including polygraph; reference, employment, and neighborhood checks; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training